Altamont Plants & Walled Garden Privacy Policy

Altamont Plant Sales respects your privacy and is committed to complying with the General Data Protection Regulation and Data Protection Acts of 1988 – 2018. We have published this policy to outline the information we collect about you, how and why we use the information and the choices you have to restrict our usage of this information.  Ensuring the privacy and security of your personal data is very important to us.  Please read the following carefully together with our Terms and Conditions as it contains important information about how we collect and use your personal data and how we will treat it.

References to our website relate to www.altamontplants.com

What Information Do We Collect?

Altamont Plant Sales does not collect any personal information about you on our website, apart from information which you volunteer.  Any information collected by Altamont Plant Sales will be used in line with the purpose for which you provided it. We may collect and process the following data about you:

• Information that you provide by filling in forms on our website, including for purchasing goods, workshops or gift vouchers, entering competitions, signing up for offers or updates, and/or when you sign up to any of our e-mail/blog lists. Any information which you provide in this way is used by us only in line with the purpose for which you provided it.
• The types of personal information collected from you may include your name, address, telephone number, e-mail address, payment card details, IP address, search terms, responses to research questions and surveys, responses to competition and promotion entries, content of applications for offers and other updates, the type of web browser you use, the times you access our site and how long you access it for, the details of the website that referred you to our site and other device location information, any content you share with us or provide to us and any other information you share with or provide to us. Except where you provide your personal information to us in accordance with the above, we will not collect these types of personal information without first asking you for it.
• We may also ask you for information when you report a problem with our site
• If you contact us, we may keep a record of that correspondence
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond
• Details of your visits to our website and the resources you access
• Information that you provide when you interact with us on social media or when you click on an ad that we put on our website or on someone else’s website
• When you subscribe to our newsletter we collect your name (only when provided) and your email address so that we can correspond with you. Your personal data will not only be stored in the website’s database but also in Mailchimp, the application we use to send our newsletters.
• Payment Processing – all payment processing is handled securely on our behalf by Payyo or another reputable service provider. Never send your bank or credit card details to us by e-mail or other than by the form on our site which requests payment details. Please note that e-mail is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never, ever ask for sensitive information via e-mail. When ordering products or services on the site, you may be asked to provide a credit card number. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.

Do We Use Cookies?

Yes. A cookie is a text-only file which we transfer to your computer via your web browser when you visit our website. Our cookies do not store financial information or personal information such as your name or address. All information is anonymous and we use cookies only in order to better understand the navigation of visitors on our website. This traffic information can be used to enhance the content of our website and improve our website experience for you. We will seek your consent to use cookies the first time you visit this website (or on subsequent occasions if the cookie that records such acceptance is deleted).  If you do not wish to accept cookies or wish to disable cookies from our websites or any other website you can use your browser to do so. Each browser is different so check the ‘help’ menu of your browser to learn how to change your cookie settings. We do not exchange cookies with any third party websites or external data supplies. If you wish to learn more about cookies, more information is available on this website: www.aboutcookies.org.

• The technical details logged are confined to the following items;
• The IP address of the visitors web service
• The top level domain name used (for example .ie, .com or .net)
• The previous website address from which the visitor reached us including any such terms used
• Google Analytics which shows the traffic of visitors around this website
• The type of web browser and operating system used by the website visitor.
• We will make no attempt to identify individual visitors or to associate the technical details listed above with any individual. It is the policy of Altamont Plant Sales never to disclose any technical information in respect of individual website visitors to any third parties unless obliged to disclose such information by law. The technical information, if any, will be used only by Altamont Plant Sales and only for statistical any other administrative purposes. You should note that technical details which we cannot associate with any identifiable individual do not constitute “personal data” for the purposes of GDPR.
• Mailchimp – we use mailchimp for our newsletter campaigns. MailChimp is the world’s largest marketing automation platform and is GDPR compliant. In Mailchimp we only store your email address and when provided with it, your name.

What Do We Use Your Information for?

Any of the information we collect from you may be used in one of the following ways:

We may use information held about you in the following ways:

• to maintain a customer e-mail list and to market our goods and services to you
• to provide you with notice of special offers, events and other Altamont Plant Sales related news
• to provide you with a customer or membership account
• to process your orders for goods and/or services including gift vouchers and to deliver and/or provide those goods and services to you
• to enable us and our third-party payment service provider to process payment for goods, services or gift voucher ordered by you
• to ensure that content from our site is presented in the most effective manner for you and for your computer
• to contact you where you have requested information from us or have reported a problem with our site
• to track how our online services are used, through our use of cookies
• to publish any testimonials or reviews of our goods and services that you provide to us
• to customise and optimise the mobile version of our site
• to notify you about changes to our service.

If you sign up to our newsletters via the forms on our website or blog you agree that you wish to be contacted by us.  This condition does not affect your statutory rights.  

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information. Please be aware that there are inherent risks associated with the transmission of information via the Internet and that while we take all appropriate measures to ensure your security, there maybe instances outside of our control when this is not possible.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer

Once we have received your information, we will use strict procedures and security features to protect the confidentiality of both electronic and manual data and to prevent unauthorised access.

Do We Disclose Any Information To Outside Parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we work to protect the integrity of our site and welcome any feedback about these sites.

Your Consent

By using our site, you consent to our privacy policy.

Unsubscribing From E-zine Listings

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent. If you would like to unsubscribe from our email list, please use the UNSUBSCRIBE option on the bottom of the e-mail/newsletter or send an e-mail with unsubscribe in the subject box to sales@altamontplants.com  We will remove your name from our e-mail list as soon as possible. Please note that you may continue to receive e-mails which are already on route to you for a short period of time while your request is being dealt with.

Disclosure

All data is treated with the utmost confidentiality. We do not rent or sell any of our customer’s information to any other individual, business or organisation.

We may disclose your personal information to third parties under the following circumstances:

• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation
• in order to enforce or apply our Terms of Use and other agreements
• to protect the rights, property, or safety of Altamont Plant Sales, our customers or others

 Access to Information

You have the right to access information held about you and to have incorrect or out of date information corrected, deleted or contextualised in certain circumstances. Your rights can be exercised in accordance with the Data Protection Act 1988 – 2018.  Please submit any requests by e-mail to sales@altamontplants.com

Policy Changes

Altamont Plant Sales reserves the right to amend this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes that do occur will be effective upon such time as the amendments are posted on the website.  By visiting our website you agree to accept any changes made to this policy.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline

Contact Us

Feel free to contact us with any questions, comments or requests about our Privacy & Security Policy by e-mailing sales@altamontplants.com

Contact us:

Address: Altamont Plant Sales, Tullow, Co. Carlow R93 N882

Phone: +353 (0) 87 9822135

Email: sales@altamontplants.com

Web: www.altamontplants.com

 

DigiTickets Privacy Policy

Policy Owner

This policy is owned and distributed by IT and Compliance manager of Digital Ticketing Systems Limited

Who we are

In this Privacy Policy, references to "we", "us", and "our"" are to Digital Ticketing Systems Limited (Company number 07044584). References to "our Website" or "the Website" are to *.digitickets.co.uk.

Digital Ticketing Systems Limited is the data controller responsible for the personal information collected through this Website.

Information We Collect

We may collect and process the following categories of personal information:

Information You Provide Directly

When you contact us, make a purchase, register for services, or complete forms on our Website, we may collect information such as:

• Name
• Postal address
• Email address
• Telephone number
• Purchase and booking information
• Any other information voluntarily provided by you

Payment Information

Payments made through our Website are processed by authorised payment service providers. We do not store your full credit or debit card details on our systems.

Our payment providers may process payment information and carry out fraud prevention and verification checks. Where international transfers are required, appropriate safeguards will be applied in accordance with applicable data protection laws.

Digital Ticketing Systems is PCI DSS v4.0.1 compliant and are annually assessed/certified.

Website Usage Information

When you visit our Website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Screen resolution
• Operating system
• Referral source
• Pages visited and actions taken on the Website
• Date and time of access

Marketing Preferences

If you choose to receive marketing communications, we will record your preferences and any interactions with our emails, including whether emails are opened or links are clicked.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our Website, remember your preferences, analyse usage, and improve user experience. Further information is provided in our Cookie Policy below.

How We Use Your Information

We process personal information for the following purposes:

• To provide products and services you request
• To process transactions and fulfil orders
• To provide customer support and after-sales services
• To manage bookings and accounts
• To improve our Website, products, and services
• To ensure Website security and prevent fraud
• To comply with legal and regulatory obligations
• To send marketing communications where we have your consent or another lawful basis to do so

Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

• Performance of a contract: to provide goods or services you have requested.
• Legal obligation: where processing is necessary to comply with legal requirements.
• Legitimate interests: to manage and improve our business, Website security, and customer experience.
• Consent: where required, including for certain cookies and marketing communications.

Where we rely on consent, you may withdraw it at any time.

Sharing Your Information

We may share your personal information with:

• Payment processors
• Hosting and IT service providers
• Delivery and fulfilment partners
• Marketing and communications providers
• Analytics and Website performance providers
• Professional advisers and auditors
• Regulatory authorities, law enforcement agencies, or courts where required by law

All third-party service providers are required to process personal information only on our instructions and in accordance with applicable data protection laws.

We do not sell personal information to third parties.

International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:

• Transfers to countries deemed to provide an adequate level of protection; or
• Approved contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory, and reporting requirements.

Retention periods vary depending on the type of information and the purpose for which it is processed.

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, improve performance, and provide analytics information.

How We Use Cookies

We use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the operation of the Website and cannot be disabled through our cookie management tools.

Cookie	Purpose	Duration
PHPSESSID	Maintains user session and shopping basket functionality	Session / 24 minutes
dtAnalyticsConsent	Records cookie consent preferences	1 year

Analytics Cookies

These cookies help us understand how visitors interact with the Website so that we can improve performance and usability.

These cookies are only placed with your consent.

DigiTickets

Examples include:

• dtAnonymousID

Used to distinguish individual visitors and record their activity on the Website (pages viewed, events, approximate location, device and referral source) so we can analyse and report on how the Website is used. This data is collected against a randomly generated identifier stored in the cookie.

Google Analytics

Examples include:

• _ga
• _ga<container-id>
• _gid
• _gat_<tracker-name>

Used to distinguish individual visitors and record their activity on the Website (pages viewed, events, approximate location, device and referral source) so we can analyse and report on how the Website is used. This data is collected against a randomly generated identifier stored in the cookie, not your name or contact details.

Google Privacy Information:

https://support.google.com/analytics/answer/6004245

Microsoft Clarity

Examples include:

• _clck
• _clsk
• CLID
• ANONCHK
• MR
• MUID
• SM

Used to analyse user interactions and improve Website usability.

Microsoft Clarity Information:

• https://clarity.microsoft.com/blog/cookies-in-clarity/
• https://learn.microsoft.com/en-us/clarity/

Performance Monitoring Cookies

Performance monitoring tools help us identify technical issues and improve Website reliability.

Examples may include cookies used by services such as New Relic.

Managing Cookies

When you first visit our Website, you will be presented with a cookie banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Choose your cookie preferences

You may change your preferences at any time through our cookie settings tool.

You can also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Your Data Protection Rights

Under UK GDPR, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request portability of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

For more information about your rights, visit:

https://ico.org.uk/

Automated Decision-Making

We do not generally make decisions producing legal or similarly significant effects using solely automated processing.

Where automated tools are used for fraud prevention, security monitoring, or service administration, appropriate safeguards will be applied in accordance with applicable data protection legislation.

Childrens Data

Our Website is not intended to knowingly collect personal information from children unless necessary to provide services requested by a parent, guardian, school, attraction, venue, or authorised organisation.

Where we process children's personal information, we take additional care to ensure appropriate protections are in place.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Digital Ticketing Systems (t/a DigiTickets)

Sentio House, Pynes Hill, Exeter, Devon, EX2 5AZ

www.digitickets.co.uk/compliance-request

If you have concerns about how we use your personal information, you may submit a privacy complaint to us using the contact details above.

We will acknowledge your complaint and investigate it in accordance with applicable data protection legislation. We aim to respond without undue delay and within the timescales required by law.

If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

Other Websites

This Privacy Policy applies only to this Website. Links to third-party websites are provided for convenience only. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.

Last Updated: 25 August 2026