Privacy Policy

Altamont Plant Sales & Walled Garden Privacy Policy

Altamont Plant Sales respects your privacy and is committed to complying with the General Data Protection Regulation and Data Protection Acts of 1988 – 2018. We have published this policy to outline the information we collect about you, how and why we use the information and the choices you have to restrict our usage of this information. Ensuring the privacy and security of your personal data is very important to us. Please read the following carefully together with our Terms and Conditions as it contains important information about how we collect and use your personal data and how we will treat it.

References to our website relate to www.altamontplants.com

What Information Do We Collect?

Altamont Plant Sales does not collect any personal information about you on our website, apart from information which you volunteer. Any information collected by Altamont Plant Sales will be used in line with the purpose for which you provided it. We may collect and process the following data about you:

Information that you provide by filling in forms on our website, including for purchasing goods, workshops or gift vouchers, entering competitions, signing up for offers or updates, and/or when you sign up to any of our e-mail/blog lists. Any information which you provide in this way is used by us only in line with the purpose for which you provided it.
The types of personal information collected from you may include your name, address, telephone number, e-mail address, payment card details, IP address, search terms, responses to research questions and surveys, responses to competition and promotion entries, content of applications for offers and other updates, the type of web browser you use, the times you access our site and how long you access it for, the details of the website that referred you to our site and other device location information, any content you share with us or provide to us and any other information you share with or provide to us. Except where you provide your personal information to us in accordance with the above, we will not collect these types of personal information without first asking you for it.
We may also ask you for information when you report a problem with our site
If you contact us, we may keep a record of that correspondence
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond
Details of your visits to our website and the resources you access
Information that you provide when you interact with us on social media or when you click on an ad that we put on our website or on someone else’s website
When you subscribe to our newsletter we collect your name (only when provided) and your email address so that we can correspond with you. Your personal data will not only be stored in the website’s database but also in Mailchimp, the application we use to send our newsletters.
Payment Processing – all payment processing is handled securely on our behalf by Payyo or another reputable service provider. Never send your bank or credit card details to us by e-mail or other than by the form on our site which requests payment details. Please note that e-mail is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never, ever ask for sensitive information via e-mail. When ordering products or services on the site, you may be asked to provide a credit card number. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.

Do We Use Cookies?

Yes. A cookie is a text-only file which we transfer to your computer via your web browser when you visit our website. Our cookies do not store financial information or personal information such as your name or address. All information is anonymous and we use cookies only in order to better understand the navigation of visitors on our website. This traffic information can be used to enhance the content of our website and improve our website experience for you. We will seek your consent to use cookies the first time you visit this website (or on subsequent occasions if the cookie that records such acceptance is deleted). If you do not wish to accept cookies or wish to disable cookies from our websites or any other website you can use your browser to do so. Each browser is different so check the ‘help’ menu of your browser to learn how to change your cookie settings. We do not exchange cookies with any third party websites or external data supplies. If you wish to learn more about cookies, more information is available on this website: www.aboutcookies.org.

The technical details logged are confined to the following items;
The IP address of the visitors web service
The top level domain name used (for example .ie, .com or .net)
The previous website address from which the visitor reached us including any such terms used
Google Analytics which shows the traffic of visitors around this website
The type of web browser and operating system used by the website visitor.
We will make no attempt to identify individual visitors or to associate the technical details listed above with any individual. It is the policy of Altamont Plant Sales never to disclose any technical information in respect of individual website visitors to any third parties unless obliged to disclose such information by law. The technical information, if any, will be used only by Altamont Plant Sales and only for statistical any other administrative purposes. You should note that technical details which we cannot associate with any identifiable individual do not constitute “personal data” for the purposes of GDPR.
Mailchimp – we use mailchimp for our newsletter campaigns. MailChimp is the world’s largest marketing automation platform and is GDPR compliant. In Mailchimp we only store your email address and when provided with it, your name.

What Do We Use Your Information for?

Any of the information we collect from you may be used in one of the following ways:

We may use information held about you in the following ways:

to maintain a customer e-mail list and to market our goods and services to you
to provide you with notice of special offers, events and other Altamont Plant Sales related news
to provide you with a customer or membership account
to process your orders for goods and/or services including gift vouchers and to deliver and/or provide those goods and services to you
to enable us and our third-party payment service provider to process payment for goods, services or gift voucher ordered by you
to ensure that content from our site is presented in the most effective manner for you and for your computer
to contact you where you have requested information from us or have reported a problem with our site
to track how our online services are used, through our use of cookies
to publish any testimonials or reviews of our goods and services that you provide to us
to customise and optimise the mobile version of our site
to notify you about changes to our service.

If you sign up to our newsletters via the forms on our website or blog you agree that you wish to be contacted by us. This condition does not affect your statutory rights.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information. Please be aware that there are inherent risks associated with the transmission of information via the Internet and that while we take all appropriate measures to ensure your security, there maybe instances outside of our control when this is not possible.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer

Once we have received your information, we will use strict procedures and security features to protect the confidentiality of both electronic and manual data and to prevent unauthorised access.

Do We Disclose Any Information To Outside Parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we work to protect the integrity of our site and welcome any feedback about these sites.

Your Consent

By using our site, you consent to our privacy policy.

Unsubscribing From E-zine Listings

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent. If you would like to unsubscribe from our email list, please use the UNSUBSCRIBE option on the bottom of the e-mail/newsletter or send an e-mail with unsubscribe in the subject box to sales@altamontplants.com We will remove your name from our e-mail list as soon as possible. Please note that you may continue to receive e-mails which are already on route to you for a short period of time while your request is being dealt with.

Disclosure

All data is treated with the utmost confidentiality. We do not rent or sell any of our customer’s information to any other individual, business or organisation.

We may disclose your personal information to third parties under the following circumstances:

if we are under a duty to disclose or share your personal data in order to comply with any legal obligation
in order to enforce or apply our Terms of Use and other agreements
to protect the rights, property, or safety of Altamont Plant Sales, our customers or others

Access to Information

You have the right to access information held about you and to have incorrect or out of date information corrected, deleted or contextualised in certain circumstances. Your rights can be exercised in accordance with the Data Protection Act 1988 – 2018. Please submit any requests by e-mail to sales@altamontplants.com

Policy Changes

Altamont Plant Sales reserves the right to amend this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes that do occur will be effective upon such time as the amendments are posted on the website. By visiting our website you agree to accept any changes made to this policy.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline

Contact Us

Feel free to contact us with any questions, comments or requests about our Privacy & Security Policy by e-mailing sales@altamontplants.com

Contact us:

Address: Altamont Plant Sales, Tullow, Co. Carlow R93 N882

Phone: +353 (0) 87 9822135

Email: sales@altamontplants.com

Web: www.altamontplants.com

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Altamont Plant Sales & Walled Garden. References to "our Website" or "the Website" are to altamontplants.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Altamont Plant Sales & Walled Garden
Altamont Gardens Tullow, Co. Carlow
R93 N882

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.